Telemarketing

Our expert team of calling agents have considerable experience conversing at executive level in a wide range of industries.  Our clients often tell us that we are better at pitching their business than they are.  To ensure we meet the highest standards, ‘ghost calls’ are performed to allow clients to approve messaging and agents before going live.

Australian Call Centres

Australia Based Call Centres

Our call centres are Australian based and our staff are highly trained in effective sales techniques. You can be assured that when we make calls on behalf of your business, we know the areas being called, we have a solid understanding of your industry and we can relate to your clients/prospects, regardless of their position or title. Doing this well is why our company is considered to be the best lead generation company in Australia.

Australian Call Centres
Inbound and Outbound Calling Numbers
Inbound and Outbound Calling Numbers

Local Inbound and Outbound Calling Numbers

Our call centres are geared to make calls nationally and receive calls nationally in a localised environment. This enables us to be local where it matters; ensuring messages to your clients for ‘call back’ are left with local numbers. We can do lead generation, telemarketing and appointment setting for Sydney, Melbourne, Brisbane, Canberra, Perth, Darwin, Adelaide and/or Tasmania.

Inhouse Sales Team

Dedicated Account Managers

Lead Express were one of the first companies in Australia to provide their clients with dedicated Account Managers. This allows our highly trained sales staff to build a relationship with your team and personally report back to you on a frequent basis. It also provides a great ability to really understand your company, product, industry and prospect. Just another way we maximise quality leads for businesses just like yours.

Inhouse Sales Team
B2C

Business to Business and Business to Consumer Cold Calling

There are many effective ways that we can generate leads for your business, but few are as effective as picking up the phone and calling people. Many clients ask us how we have become so effective at generating face-to-face appointments and managing leads that maximise so many opportunities. Over many years, we have honed our skills and have put systems in place that enable us to personalise every campaign in a very unique way. Our aim is to make sure we are targeting the most suitable person within a prospective business and then use tailored sales techniques to quickly and effectively develop a valuable conversation about your company. To achieve this, we:

  • Spend considerable time on understanding your business and the products and services you provide.
  • Develop innovative ways to get to the right decision maker.
  • Ensure Account Managers are highly skilled, trained and dedicated to your campaign.
  • Use sales focussed, objection-handling techniques to extract the maximum about of information.
  • Segregate prospects into hot, warm and cold leads and then provide extensive reporting back to you daily.
  • Ensure all conversations are fully detailed so that you have all the necessary information about each and every prospect that has been called.
  • Set appointments and then manage the ongoing client relationship between your company and the prospects.

If your business needs more business and you are interested in how a personalised campaign can help produce highly qualified sales leads, please click below.

Factsheet

Learn more about Inhouse vs Outsourcing in our free factsheet series

CRM

End-to-End Relationship Management

Our company is unique in that we have developed our own personalised Customer Relationship Management (CRM) system. Our bespoke CRM allows our Account Managers to fully manage the entire process of lead generation and ongoing customer/client/prospect relationship. Some of the services we can provide include:

In short, we can take on as little or as much of the sales process as you require. Our systems allow us to integrate with yours so that information can be passed back and forth seamlessly. Ask us about how end-to-end solutions could assist your business. Please click below.

CRM
Language Specific Services
Language Specific Services

Language Specific Telemarketing Services

Our staff are primarily employed on a full time basis and are native English speaking; however, we also employ specialist staff who target particular ethnic groups and countries. This allows us the flexibility to work with companies that have a requirement to contact and manage relationships in particular languages. Do you need language specific telemarketing services in Sydney, Melbourne, Brisbane, Canberra, Perth, Darwin, Adelaide and/or Hobart?

Conducting Surveys

Conducting Surveys

Whilst lead generation is the primary focus of our business, we find that some clients need other information to be gathered from prospects/clients. Whether it is client surveys, workshop attendance, competitor analysis or general information, Lead Express can customise a campaign to provide a tailored solution.

Conducting Surveys

Automated Calling Solutions

We have a range of automated calling solutions that can be totally customised to drive quality inbound leads to your business.  Our unique technology allows automated calls and SMS texts to be sent to target lists in real time.  Recipients can select options to speak to a live agent, reschedule a call at a more suitable time or opt-out of future automated calling.  The options available are almost endless and can be set-up quickly to meet tight timeframes.  Our automated calling solutions are ideally suited to industries such as telco, health insurance, energy and gas, property, general insurance, finance and more.  If you are looking for a low cost option to reach thousands of consumers and drive quality enquiry to your agents, talk to us about our automated calling solutions.

  • Only pay for genuine enquiries
  • Solutions cover all industries
  • Quick to set-up
  • Detailed reporting with real-time analytics
  • Totally customisable messages for voice and SMS